Healthy Actions FAQs
Do I need to make any special kind of appointment with my doctor?
No, you can work with your doctor during regular preventive care or office visits. Also, if you are up-to-date with screenings or recently had an appointment, you can ask your doctor to fill out the form without having to make another appointment.
Will my doctor know about this program, and what he or she needs to do?
We are working with doctors to be sure they are familiar with the program and what they need to do. However, you will need to bring the Clinician Health Review form to your doctor and may need to explain the program.
Is this program confidential?
The medical and personal information you share is treated in accordance with our policy on confidentiality. Blue Cross Blue Shield of Massachusetts does not share individual information about this program with your employer. Employers only get reports on how the whole company is progressing toward their goals.
What if I have a cost share for office visits?
If you need to visit your doctor, there will be no cost share for the first visit (provided it is preventive care). For any follow-up appointments, you would be responsible for the cost share associated with the visits and any tests that are necessary.
Is the $300 reward for the whole family or an individual?
The reward is only available to the subscriber, and the maximum award is $300.
How long will it take to get my rewards?
You will receive your rewards in the form of a debit card approximately 2 to 3 weeks from the submission of the completed forms to IncentiSoft, the company that is working with Blue Cross Blue Shield of Massachusetts to administer this program.
Who determines my health goal?
It is a joint effort between you and your doctor to pick one medically appropriate and attainable goal that you can focus on during the plan year, if necessary.
What if my goal is no longer attainable? For example, can my goal change if I have a weight loss goal, but become pregnant or injured?
Yes, this will be at the doctor's discretion.
What if I don't meet my goal?
If you have Healthy Actions through your employer, you won't be eligible for the additional $200 debit card reward for the current plan year. If you bought a qualifying Blue Cross plan and the Healthy Actions program on your own, meaning not through an employer, then how you earn your $300 reward is different. Please refer to your program welcome letter and Evidence of Coverage insert for your specific requirements.